Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at [email protected]
We use one of the most advanced systems of Shop Now, Pay Later by Shop.
This payment method can be found at checkout, Here's the 'How to use' guide - man-ique.com/pages/pay-later
We accept most credit cards and PayPal.
All payments are processed through our secured checkout system.
We make it very easy to exchange / refund.
We offer a 60 day window to do so, In any case it's after 60 days, We won't instantly decline but we'll look into each case & see if it should be approved or not.
Yep, Unlike many other jewelry brands, We have a fixed global price chart that goes throughout all countries equally.
Either premium stainless steel or sterling silver 925, with real 18k gold plating.
It's extremely important to us that shininess and durability are not just a promise!
The use of high-quality materials only, makes sure that:
- Our jewelry is water, sweat and heat resistant.
- Our jewelry won't break, fade or tarnish - during normal wear. (Covered in our warranty)
- Your neck/wrist will NEVER turn green.
Man-ique will always be committed to ensuring you with the highest quality of Jewelry.
We are more than pleased to offer our jewelry patrons a one year guarantee if your product is damaged, fades or is defective during normal wear.
This guarantee entitles you to a one-time replacement of the piece unless, as determined solely by Man-ique, your piece was intentionally damaged.
In the event Man-ique no longer carries the product for any reason, you will be permitted to exchange your piece for another of equal or lesser value.
If the item has lost its quality or it's broken within one year, please contact us at [email protected] and provide a photo or video so we can document that and ship you a new item.
We'll start off by saying that we pack items by hand, which means that rarely a human error can cause a broken piece, But, No worries about that.
Just contact us in that case & We'll fix the issue in no time shipping you out a new piece.
If you noticed that you put the wrong address, please contact us as soon as possible so we can correct it.
Timeframe in which we can correct without any problems is 10 hours from the moment you placed your order.
Please double check your address always. You bear the responsibility for putting the correct address, and our responsibility is to ship it exactly to that address.
If the package is shipped to the wrong address, Route Package protection does not cover it and we will not be able reship or refund.
Shipping times & rates - :
Standard shipping - 4-7 Business days | Free
Express shipping - 2-4 Business days | $10
Shipping times & rates - International:
Standard shipping - 12-25 Business days | Free
Package Protection (lost, stolen or damaged):
We have partnered with Route Package Protection in order to have you fully covered in every aspect of your Man-Ique experience. More on that you can find HERE.
Orders are shipping out at a rate of 24-48 hours.
Once package is shipped, An email with a tracking code + link will be sent to you with the tracking details.
Please note that tracking emails might end up in your junk / spam folders!
- Check external locked mailboxes
- Contact the post office and provide your tracking number to them, Ask them if they are holding the package.
- If you still cannot locate your package, Please email us at [email protected]
We offer free worldwide shipping!
We reach every country on the map.
We are based out from USA, We ship out directly from 2 of our shipping locations - Nevada & Pennsylvania.